Let Us Be Your Medical Home
A medical home is more than a place. It’s an approach that puts your needs first, coordinates your care, and helps you stay as healthy as possible.
As your medical home, we deliver care that meets the five requirements established by the U.S. Agency for Healthcare Research and Quality. We provide care that is:
Patient-centered. We are your partners in care. We work with you to manage your health and make sure decisions about your care reflect your needs, wants, and preferences. We also provide education and support so you can be an active participant in your healthcare.
Comprehensive. We take a team-based approach so we can meet most of your healthcare needs throughout your lifetime. Our team members provide prevention and wellness services, acute and chronic care, rehabilitation, and behavioral health care.
Coordinated. We coordinate your care with providers and organizations across the healthcare system, from specialists to hospitals and rehabilitation centers to home healthcare and community support service providers. Together, we help you avoid duplicate tests. Even more important, we work together to make sure you receive the right care in the right place at the right time.
Accessible. We make it as easy as possible to get care and information when you need them. We deliver urgent care with shorter waiting times and we have extended hours for certain services. We also offer 24/7 email or telephone access.
High quality. Our providers and staff share an overriding commitment to quality and safety. We practice evidence-based medicine, care deeply about patient outcomes and satisfaction, and constantly seek new ways to enhance your patient experience.
Saratoga Hospital Medical Group Primary Care - Galway is currently certified by the NCQA (National Committee for Quality Assurance) as a Level 3 Patient-Centered Medical Home. In addition, the practice is participating in a Comprehensive Primary Care initiative with the Centers for Medicare & Medicaid Services.
A Better Model of Care
Studies show that the patient-centered medical home improves patient care and satisfaction and reduces cost. This model of care brings together a team of health professionals, coordinated by your primary care physician. The team works collaboratively to provide high-quality integrated care, easy access, and good communications—all of which play an important role in keeping you healthy.
Join our Patient Advisory Council and Help Enhance Quality
As part of our commitment to quality improvement, we continually assess our performance, identify areas for improvement, make changes—and assess again. We involve patients in these quality monitoring and improvement efforts as members of our Patient Advisory Council. It literally gives patients a seat at the table and an opportunity to impact the planning, delivery, and evaluation of patient care.
Interested in joining the Patient Advisory Council? Please contact our office for more information.
Monday – Thursday:
8:00 a.m. to 5:00 p.m.
Friday: 8:00 a.m. to 4:30 p.m.
Extended hours by appointment:
Friday: 7:30 a.m. to 8:00 a.m.