Our online, secure patient portal allows you to easily manage and access your personal health information online, at any time.
Through your Patient Portal you can:
- View your visit summaries
- Request medication refills
- View lab results
- Contact the office with medical questions
- Much more
Patients of the Saratoga Hospital Medical Group - Primary Care Galway practice are eligible to enroll in the Patient Portal.
For information on how to enroll or with questions on the Patient Portal, please review our Frequently Asked Questions below, or contact our office directly at 518-882-6955 .
Frequently Asked Questions
Saratoga Hospital Medical Group’s Patient Portal is a secure website that allows access to your medical information. Through this Patient Portal you have real-time access to your medications, labs, and upcoming appointments. You will also be able to view and cancel appointments, request refills, and send non-urgent messages your provider.
You can contact your Provider’s office and they will provide an activation code for you by phone or mail. Once you have that code:
- Visit the Patient Portal site
- Click on the link “Activate Account” to log in for the first time.
- Fill in the requested information
- Create a login name and password.
Please enter your name and date of birth exactly as it appears at the top of the letter, if one was sent to you, including any suffixes. If any of the information is incorrect, you will be able to make changes once your portal account has been activated.
Yes. You can become an “Authorized Representative,” if your child is under the age of 18. Please use your child’s own account to communicate about concerns related to them as messages become part of their chart.
You can designate someone to be an “Authorized Representative.” Please contact the Provider office to supply the contact information for your representative. They will generate and send a letter to them. Your representative will then create a portal account to view your health information
If you are the Authorized Representative:
- Click to go to the Patient Portal site.
- Once on the portal login page, click on the link Activate Account.
- Fill out some basic personal information
- Create a login name and password.
Even though you are representing a patient, you will need to enter YOUR personal information when activating the account. The name and date of birth you will need to enter during the activation stage appears at the top of the letter.
The information in the Patient Portal comes from the electronic health record (EHR) that the medical providers use to document your care and health information. Since the hospital and the providers each use an EHR specifically designed to meet the requirements of that setting, the Patient Portals are not the same.
Most of the providers for Saratoga Hospital Medical Group share the same Medent portal. If you already have a login, you will not need a new one. Some Providers may use an electronic health record (EHR) unique to their setting and will not share this same Portal. If you have questions about the information that is provided in your portal, please contact our office and we’ll be happy to discuss this with you.
If you forgot your password, click the “Forgot Password?” link and a temporary password will be emailed to you at the email address on file.
If you forgot your login name, contact the office and they can share your login name with you or mail you a letter.
If you lost your letter/activation code, contact the office and they can tell you your activation code or mail you another letter.
You can change your password from the “Edit Profile” link on the top right, once signed in.
If you have trouble accessing your account, call our office and someone will be able to help you.
Your health information comes from your discussions and appointments with your provider who will formulate a diagnosis.
You will be able to view your results in the Chart section of the Patient Portal from tests ordered by your provider. Please allow 7-10 business days from the date the test was performed for your provider to receive and review results.
You can request a medication refill in the Medication section by selecting the medication and clicking on the “Request a refill” button. You can also verify and update your “Pharmacy Info.” We handle these requests Monday thru Friday during business hours. Please allow 2 business days for us to process your request.
You can update your demographic information in the Account Info section on the Patient Portal. You can update some of your Past Medical History, including Health Maintenance, Family and Social History in the History section. You can update your Pharmacy information in the Medication section. You can also send a message requesting updated to other information.
This web based patient portal is to be used for NON-URGENT issues only, and all messages become part of your permanent medical record; communications should only be about you and your medical care. For urgent health care issues please contact your provider's office. We offer same day appointments for established patients. After hours, an on call provider will return your call to assist you with medical advice and treatment. By contacting your primary care team first, you may be able avoid the need to visit urgent care or the emergency room. If you are having a medical emergency, please call 911.
Monday – Thursday:
8:00 a.m. to 5:00 p.m.
Friday: 8:00 a.m. to 4:30 p.m.
Extended hours by appointment:
Friday: 7:30 a.m. to 8:00 a.m.